By placing an order on this website, you are agreeing to the following terms and conditions:
For Voucher T&C's please click here
Order Acceptance Policy
All orders and other requests received are subject to acceptance by Flower Chimp Sdn Bhd (legal entity for CakeRush), and any of its personnel, reserve the right, at our absolute discretion, to reject any order without providing reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.
Delivery of your order
We provide same day deliveries for orders confirmed before 1:00 PM. Order placed after 1:00 PM will be delivered the following day or any other day as selected by the customer on the cart page.
Changes to your order
If you wish to make any changes your order, please do so by contacting us at email@example.com or via phone 03-30992323 (Mon-Sat, 9:00 AM-6:00 PM). We will always do our best to make last-minute changes for you, but we can only guarantee changes (including to updating the delivery address and in relation to card messages) if changes are requested 24 hours before the intended delivery day.
On demand orders can be cancelled by 12PM one (1) day before the intended delivery day and a full refund will be issued. You can cancel by contacting firstname.lastname@example.org or via phone 03-30992323 (Mon-Sat, 9:00 AM - 6:00 PM).
Product and Substitution Policy
All Products are subject to availability. In the order of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without any prior notice. In terms of product requests, we will try to fulfill all requests to the best of our ability. For simple requests please inform us via phone 03-3099 2323 (Mon-Sat, 9:00 AM - 6:00 PM) / email (email@example.com) and will try to accommodate the request subject to the availability of the color.
Prices and Additional Charges
Our cakes are packaged to ensure they arrive as beautiful and as fresh as when they left us. However, on a small number of occasions (and for reasons beyond our control) they may get damaged during transit. Should this occur to a level that you deem unacceptable, please contact our customer care at firstname.lastname@example.org to inform us immediately with images to support your claim so that we can arrange a replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the damaged product within 6 hours of receipt in order to be eligible for a refund. If we offer you a refund, please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. CakeRush has no influence over these timescales.
We do everything we can to ensure our products are delivered. If for any reason we made a mistake and deliveries don't turn up, please contact our customer care at email@example.com to inform us. We will send you a replacement on our next available delivery date, or a refund. If we offer you a refund, please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. CakeRush has no influence over these timescales.
Satisfying you and your recipient is our ultimate aim. We always strive to deliver products at its best condition and on time.
Return and Refunds Policy
To be eligible for returns and refunds, you should report your case within 24 hours upon delivery of your order and is subjected to a mandatory review and investigation process by our Customer Support team. The products should also remain the same way as delivered. When filing your report, kindly provide us with your order number, several pictures of the defective product, and reasons on why are you requesting for a return or refund.
Offers and promotion codes
Circumstances beyond our control
Adverse weather conditions
During adverse weather conditions (including heavy rain, storm, typhoon, and flood), our delivery partners may not be able to deliver orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we aren't able to refund or offer re-delivery of affected orders.
CakeRush shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any licence or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond CakeRush’s reasonable control.
Customer and recipient personal information
Customer's email address
We use this information to provide a better customer experience by sending order confirmations, substitution information, dispatch confirmations and delivery confirmations. We will also use the customer's email for marketing communications from time to time. Please ensure that email addresses are accurate.
Customer's full name and address
We use this information for credit and debit card validation.
Customer's telephone number
We use this information to contact customers in the event of problems with the order such as payment failures or delivery issues.
Recipient's full name, contact, and address
We require this information in order to deliver the products you have ordered. It is vital that the recipient's address and contact is accurate.
Flower Chimp Sdn Bhd (1383249A)
Unit 19-1, Premier Suite, Menara 1 Mont Kiara, 1 Jalan Kiara,
50480 Kuala Lumpur