What I like most is the quality of the cakes, the short notice for ordering and delivery.
What I like least are problems with the last two orders. Two cakes ordered with delivery instructions, these were not provided to the driver, so he arrived at Sheraton PJ to deliver, but the cakes could not be accepted as he only had my name and not the name of the event and contact person. He called me but I had my phone on silent as was managing the event. Secondly I ordered birthday cakes and what arrived were "Blessed love", so no greeting or candles. Thinking I may have missed the feature for birthday candles how many. Previous order in August the cake was very late delivered and frozen solid so inedible.
CR didn't provide information regarding the delivery status to the sender. So it may be difficult to notify either the surprise has been received or not by the recipient. Hope in future the CR can improve by share the picture or proof to the sender and also tje delivery status.
User friendly website, quick delivery, prompt and helpful contact service, timely delivery and overall a great experience!